Privacy policy


Thank you for visiting the Tourisme Laurentides website and for reviewing our privacy policy (the “Policy”). By visiting the Tourisme Laurentides website at /, you implicitly accept our Policy. Tourisme Laurentides reserves the right to modify this Policy at any time. We are committed to keeping our Policy up to date and to posting it on our website. If we change the Policy, we will post a notice on our website indicating the changes and their effective date. Your continued use of our website following the implementation of the revised Policy indicates that you have read, understood and agreed to the current version of the Policy. The Policy was last updated on December 4, 2023.


To ensure the continuous improvement of our site, we use cookies to track your visits. We also use cookies to provide you with specific functionalities. A cookie is a small data file that a web page server transfers to your browser, which can only be read by the server that sent it to you. It is in fact an “identity card”; this file is not a program, and cannot be used to execute computer code or carry a virus. Cookies also allow us to personalize our site according to your interests or to store information specific to you (for example, passwords or personal identification numbers). If a site ever greets you with your name, it is probably because it is using a cookie. Most browsers are initially configured to accept cookies. You can set your browser to notify you when a server sends you a cookie, giving you the chance to decide whether or not to accept it. To find out more about cookies and how to change your settings, please consult your browser’s help section. Please note, however, that if you choose to “filter” cookies, you may receive frequent alerts, which can be very tiresome. You may use the Tourisme Laurentides website without cookies.


We collect your personal information in a number of different ways and for different reasons, depending on the type of information collected. You may refer to the table below for more information.

Categories Examples of information Means & Purposes of Collection and Use
Identification information Full name, e-mail address, address, postal code, phone number. We collect this information when you register as a member, subscribe to our newsletter or through your requests for information or services.

We also collect this information from other sources, such as from social media platforms and other third parties (e.g., Facebook).

Collecting this information enables us to fulfill our role of promoting the interests of the Laurentian region and ensuring that tourists are welcomed and well informed on its territory.

The collection of this information also allows us to send you our newsletters to which you have subscribed and to allow you to participate in contests that we organize.

We also use this information only to respond to your request for information, to provide you with the services you have requested and to evaluate our service.

This information helps us to improve our site, to improve its content according to users’ needs and to update it when necessary.
Technological data Data on your browser type and operating system, the web pages you visit, the links you click on, your IP address, the duration of your visit to our website and the referring URL, i.e., the web page that led you to our website. We collect this information when you visit our website.

Usually Web servers collect this type of basic information in order to keep their traffic logs up to date. We keep no records of individual visits.



  • Personal information collected by Tourisme Laurentides will remain within the organization. No information will be disclosed or shared.
  • Within Tourisme Laurentides, only persons with a legitimate business need to access your personal information for these purposes are granted access.


Please note that we have put in place physical, administrative and technical safeguards designed to preserve the confidentiality, integrity and security of personal information under our control. However, no security measure is absolute or fully guaranteed. We will retain your personal information only for as long as is necessary for us to fulfil the relevant purposes specified in this Policy and to comply with our legal obligations. If you would like more information about the length of time we keep your personal information, please contact us using the details set out in section 9 of this Policy.


  • Upon written request and confirmation of your identity, you will be given access to the personal information we hold about you and you will be able to request that any necessary corrections be made, if required, in accordance with applicable laws. To ensure that the personal information we hold about you is accurate and up-to-date, please inform us immediately of any changes to your personal information. Subject to applicable privacy laws, you may benefit from additional rights, including the right to be forgotten, the right to be forgotten, the right to object to data concerning you and the right to data portability in a structured and commonly used format, under certain conditions.
  • If you have any questions or comments about the Policy or our privacy practices, including how we use your personal information, or to find out how to exercise your rights regarding the processing of your personal information, including filing a complaint, you may contact or forward your complaint to our Data Protection Delegate using the details set out in section 9 of this Policy. You also have the right to complain directly to a privacy authority about the collection, use or processing of your personal information.


Tourisme Laurentides may contact at a later date people who have made a request or subscribed to a newsletter to provide them with information on various subjects. These communications may be by mail, telephone or e-mail. If you do not wish to be contacted by Tourisme Laurentides, we will respect your wishes. Simply let us know by using the contact information provided in section 9 of this Policy.


The Tourisme Laurentides website contains links to other sites, which are not under their control; Tourisme Laurentides is not responsible for the contents of any linked site or any link contained in a linked site, nor any changes or updates to such sites. Offering a link to a website does not imply endorsement by Tourisme Laurentides of the site or the information or services contained therein. Tourisme Laurentides cannot vouch for the privacy policies of other websites. We therefore invite you to carefully read the policies of any website you access that asks you to provide personal information.


If you have any questions, concerns or comments regarding our processing of your personal information or this Policy, do not hesitate to contact our Data Protection Delegate by e-mail at [email protected], or by mail at: Tourisme Laurentides 14142, Chapelle Street, Mirabel (Québec) J7J 2C8 450 436-8532